This policy explains how Paddywax may handle information submitted through website inquiries, wholesale requests, candle bar planning notes, and contact links. The site collects only the details needed to respond to the visitor's question or route the request to the right team.
Inquiry forms may ask for name, email, company, program interest, and a message. Optional notes can include fragrance direction, quantities, event timing, store type, or gift program goals. Visitors should avoid sending payment details through general inquiry forms.
Submitted information may be used to answer questions, recommend product paths, prepare wholesale or event follow-up, and improve service routing. Paddywax does not need sensitive personal information to discuss candles, diffusers, or home fragrance services.
Contact records may be kept long enough to manage the inquiry, understand program history, and provide relevant support. Visitors can request updates or removal of contact details by reaching the customer care team.